Dear InterMed Patient,
InterMed remains open to provide acute healthcare services to our patients during the COVID-19 pandemic.
To slow the spread of coronavirus, and in compliance with Centers for Disease Control (CDC) recommendations, we are cancelling non-urgent appointments, including annual physicals, routine follow up appointments, routine mammograms, elective surgeries, and routine lab visits.
During the COVID-19 pandemic we are now offering telehealth appointments. Telehealth may not be appropriate for all visits. When appropriate we will use telehealth for some COVID-19 evaluations to speak with a doctor through your computer or mobile device. Additionally, when approved by a doctor, you can use this service as a replacement for other office visits. This is all part of our effort to continue to provide you the care you need in a safe, efficient manner.
You must be enrolled in our patient portal, MyInterMed, and we recommend that you download and use the mobile apps Healow (adult) or Healow Kids (pediatric patients) for these appointments. Please contact us through our portal or call your provider’s office.
Check with your insurance company, as many are waiving copays for telehealth services.
We understand that many of you are appropriately concerned about COVID-19 and would like to be tested. As you may know, our nation is experiencing a shortage of test kits. Based on recommendations from the CDC, we are screening patients over the phone. Most people with COVID-19 are able to care for themselves at home through rest and drinking plenty of liquids.
If we feel an office visit is necessary, we will schedule you to be evaluated at our COVID-19 Clinic. The provider at the COVID-19 Clinic will determine if a test is warranted based upon your symptoms, risk factors, exposure to COVID-19, and also the availability of test kits.
It is important to note, that we are unable to perform a test on a patient who is not experiencing symptoms.
We are constantly learning more about coronavirus, but we do know that a few simple steps can help lower your risk of infection:
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60 percent alcohol. Always wash your hands with soap and water if hands are visibly dirty.
- Cough and sneeze into your sleeve, not your hands, or use a tissue and then throw the tissue in the trash
- Limit contact with people outside of your household
- Stay home when sick
- Avoid close contact with people who are sick
- Avoid touching your eyes, nose, and mouth
- Clean and disinfect frequently touched objects (like your cell phone) and surfaces using a regular household cleaning spray or wipe
Learn more about COVID-19 and coronavirus at:
Thank you, and best wishes for good health,
Dan Loiselle, MD
Chief Medical Officer