Please note: InterMed is offering telehealth services to support the health and well-being of our patients and to minimize the potential spread of COVID-19. Telehealth services are available for patients needing care for certain qualifying conditions. Call your provider’s office to schedule an appointment.
Telehealth visits will only be available during this period of COVID-19 public health management and may not become a standard service offering of InterMed.
Call your provider’s office to schedule a telehealth appointment. Once scheduled, you will receive an email with further instructions.
You may use a laptop or PC with a camera and microphone, an iPad, iPhone, or Android.
Compatible browsers on a laptop or PC are Chrome, Safari, Firefox, or IE. Microsoft Edge is not supported.
- Preparing for your televisit (pdf link)
- Televisit Patient Instructions: Using the Patient Portal (pdf link)
- Televisit Patient Instructions: Using the Healow App (pdf link)
If you choose to use the Healow app on your mobile device for your Televisit
Before your visit starts:
- If you have a cuff, please check your blood pressure. Also, record your temperature if this is an ill visit.
Starting your visit:
- Log into Healow App.
- Click on Appointments at the top of the menu wheel.
- Next, click on the appointment that indicates Televisit.
- Finally click on Start Televisit at the bottom of the next screen.
Complete pre-visit questionnaire and enter Vitals:
- Enter your vital signs if you have them and click Submit.
- Click on Start Televisit to proceed.
- Once started, you will be brought to a holding screen until your provider connects.
- Remember to hold the camera in front of your face unless your provider asks you to show some other part of your body.
- Remember to be in a private area where you can keep your medical information private.
- Q: My app does not find a camera or microphone:
A: You may to allow the Healow app access to your camera and microphone in the settings of your phone.
To learn more, watch this video on how to start your first TeleVisit: