Please note: InterMed is offering telehealth services to support the health and well-being of our patients and to minimize the potential spread of COVID-19. Telehealth services are available for patients needing care for certain qualifying conditions. Call your provider’s office to schedule an appointment.

Telehealth visits will only be available during this period of COVID-19 public health management and may not become a standard service offering of InterMed.

Call your provider’s office to schedule a telehealth appointment. Once scheduled, you will receive an email with further instructions. 

You may use a laptop or PC with a camera and microphone, an iPad, iPhone, or Android.
Compatible browsers on a laptop or PC are Chrome, Safari, Firefox, or IE. Microsoft Edge is not supported.

Helpful Information:

If you choose to use the Healow app on your mobile device for your Televisit

Before your visit starts:

  • It is important to review the Terms of Use document on our website. We will ask you to accept those terms as part of the pre-visit questionnaire.
  • If you have a cuff, please check your blood pressure. Also, record your temperature if this is an ill visit.

Starting your visit:

  1. Log into Healow App.
  2. A screenshot of the wheel in the Healow AppClick on Appointments at the top of the menu wheel.
  3. A screenshot of the Healow App appointments screenNext, click on the appointment that indicates Televisit.
  4. Finally click on Start Televisit at the bottom of the next screen.A screenshot of the orange start television button in the Healow App

Complete pre-visit questionnaire and enter Vitals:

  1. A screenshot of the Healow App terms of use screenComplete the questionnaire, making sure that you accept the Terms of Use and acknowledge that you are current in Maine. Click Submit Questionnaire and Next at the bottom when done.
  2. A screenshot of the Healow App and the vitals sectionEnter your vital signs if you have them and click Submit.
  3. Click on Start Televisit to proceed.

Your Televisit:

  • Once started, you will be brought to a holding screen until your provider connects.
  • Remember to hold the camera in front of your face unless your provider asks you to show some other part of your body.
  • Remember to be in a private area where you can keep your medical information private.


  1. Q: My app does not find a camera or microphone:
    A: You may to allow the Healow app access to your camera and microphone in the settings of your phone.

To learn more, watch this video on how to start your first TeleVisit: